Last updated: July 2026 · This policy applies to services provided by China Trip Design (ABN 90 751 130 736). It does not limit rights you may have under applicable consumer law.
The discovery call is free of charge. There is nothing to refund and no obligation to proceed.
The paid deep consultation (AUD $99) is non-refundable once the consultation has been completed. If you cancel with reasonable notice before the session, we will reschedule or refund it.
Once your trip has started, unused remote support is not automatically refundable. If exceptional circumstances cut your trip short, contact us and we will consider each case on its merits.
Bookings made with third-party suppliers — such as guides, drivers, transfers, hotels, attractions and ticketing platforms — follow the cancellation and refund policies of those suppliers. We will pass on supplier terms to you before you commit and assist with cancellation requests where we can, but we cannot override supplier policies.
Refund requests must be submitted in writing to lisayan@chinatripdesign.com, including your name, booking details and the reason for the request. We aim to respond within five business days.